Terms of service
TERMS OF SERVICE
Last updated: 26 October 2026
OVERVIEW
Welcome to Uplower. These Terms cover your use of uplower.com and purchases from our store, including the Nativity Felt Play Set, a felt storytelling board with removable figures.
Uplower is operated by UPLOWER LLC, registered at 30 N Gould St Ste N. References to “we”, “us” and “our” mean that business.
Read these Terms before ordering, together with the product information and our Shipping Policy, Return & Refund Policy and Privacy Policy. By ordering, you accept the Terms presented to you at the time of purchase. Nothing here limits rights that applicable consumer law protects.
ELIGIBILITY
To place an order, you must have reached the age of majority where you live, be legally able to enter a contract, and provide truthful contact and payment information. Children may use suitable products under appropriate adult supervision; purchases must be made by an eligible adult.
STORE USE
Use our store and products lawfully. Do not introduce harmful software, attempt unauthorised access, bypass security, or disrupt the website. Fraudulent or unlawful use may lead to restricted access and other action permitted by law.
PRODUCT INFORMATION
The listing for your Nativity Felt Play Set explains the board, figures and other items included. Follow the age guidance, warnings and care instructions supplied with the set.
Colours may appear differently because of lighting or screen settings. This does not excuse supplying a product that materially differs from its description. Family storytelling and learning-through-play descriptions explain intended uses and do not guarantee a particular result for every child.
We may correct mistakes in listings. If a material error affects an order, we will contact you rather than substitute a different product or charge a different price without your agreement.
DIGITAL BONUS
Where advertised, a complimentary Nativity eBook in PDF format is included with your purchase. This is a digital file; no printed book is included.
The delivery method and expected delivery time for the PDF will be stated before purchase. If you do not receive access as described, please contact support@uplower.com.
The PDF is provided for personal, non-commercial use and may not be resold or redistributed except as permitted by law. Receiving the complimentary PDF does not remove your statutory rights relating to the physical product.
AVAILABILITY AND PRICES
Products are offered while stock is available. We may change prices for future orders, introduce reasonable quantity limits or stop offering a product. These changes do not alter an accepted order without your agreement.
The currency and charges collected by us are shown at checkout. Your payment provider may apply its own conversion or transaction charges. If we cannot supply an item you have paid for, we will notify you and refund the affected payment.
ORDERS, BILLING AND ACCOUNTS
Supply accurate billing, delivery and contact details, and keep them up to date. Use only a payment method you are authorised to use. Keep account credentials secure.
An acknowledgement confirms receipt of your order; acceptance occurs when we confirm dispatch unless we expressly accept it earlier. Before acceptance, we may decline an order for a genuine reason, including failed payment, unavailable stock or reasonable evidence of fraud. Payments collected for declined orders will be refunded. Any cancellation after acceptance remains subject to your legal rights.
SHIPPING AND DELIVERY
Available destinations, delivery charges and estimated times are provided before purchase and in our Shipping Policy. Customs checks, carrier disruption, weather and seasonal demand can affect estimates. A delivery date is guaranteed only when expressly agreed.
We will disclose before purchase whether import charges are included or may be payable separately. Contact support@uplower.com if a parcel is delayed, missing or damaged so we can investigate and arrange an appropriate resolution.
Our responsibility does not automatically end when the parcel is handed to our carrier. Risk normally passes when you or your nominated recipient physically receives the goods, subject to applicable law. Your rights relating to non-delivery or late delivery remain unaffected.
RETURNS, REFUNDS AND CANCELLATIONS
Uplower offers a 30-day money-back guarantee. Email support@uplower.com within 30 days of receiving your order to request a return and obtain instructions. Include your order number or other proof of purchase.
Our Return & Refund Policy, made available before purchase, sets out the detailed eligibility and return arrangements for this voluntary guarantee. Later changes cannot retrospectively restrict the guarantee offered with your order.
Contact us immediately if you want to cancel an order before it is processed or dispatched. We will try to stop it, but cannot promise this will be possible. Once dispatched, applicable return and statutory cancellation rights still apply.
Faulty, damaged, incomplete or incorrectly described goods may give you rights beyond the voluntary guarantee. The 30-day period does not limit those rights, and any legally required refunds or return costs will be handled in accordance with applicable law.
EXTERNAL TOOLS AND PROVIDERS
Our store may use external payment, delivery, hosting, tracking or other providers. Their own terms may apply to services you use directly. We do not control independent websites or every aspect of a provider’s operation, but using providers does not remove our obligations to you as the seller.
REVIEWS AND OTHER SUBMISSIONS
You keep ownership of content you submit. You permit us to host, format and display it for the review or website feature for which you supplied it, without a royalty payment. Formatting must not misrepresent your meaning.
Submit only material you are entitled to share, and obtain appropriate permission for identifiable people, including parent or guardian permission for children. Separate advertising use requires appropriate permission. Do not submit unlawful, misleading, abusive or infringing material. We may moderate content for legitimate reasons such as spam, privacy or abuse, rather than solely because a review is negative.
PROHIBITED CONDUCT AND INTELLECTUAL PROPERTY
Do not use the store to commit fraud, harass or discriminate against others, violate intellectual property rights, upload malicious code, or collect personal data unlawfully. Automated extraction must not infringe rights, compromise security or disrupt the service.
Our branding and website materials belong to Uplower or their respective owners. Purchasing a product does not transfer intellectual property rights. Reproduction beyond ordinary personal shopping use requires permission unless otherwise allowed by law.
WEBSITE WARRANTIES
We make reasonable efforts to maintain the website, but cannot guarantee uninterrupted access or prevent every technical error. Any exclusion of implied warranties concerning website access applies only where lawful. It does not exclude product guarantees, express promises or mandatory consumer rights.
LIMITATION OF LIABILITY
We remain responsible for losses for which applicable law makes us liable. We do not exclude liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or business losses arising from products purchased for personal use. This does not restrict mandatory remedies or compensation rights.
RESPONSIBILITY FOR MISUSE
To the extent provided by applicable law, you are responsible for direct losses caused by your fraudulent or unlawful use of our website or infringement of another person’s rights. This does not require you to indemnify us for our own wrongdoing or for exercising your consumer rights.
APPLICABLE LAW AND DISPUTES
Applicable legal rules determine the law governing your contract and the courts with jurisdiction. These Terms do not require you to give up mandatory protections available where you live or access to a court you are legally entitled to use.
Customers in England retain applicable UK cancellation and consumer rights. Customers in Australia retain guarantees under the Australian Consumer Law. Customers in New Zealand retain applicable Consumer Guarantees Act protections, and customers in Canada retain applicable provincial, territorial and federal protections. These rights take priority over any conflicting store term.
Please first contact support@uplower.com about a dispute so we can seek a resolution. This does not prevent you from contacting consumer authorities or using other available remedies.
CHANGES TO THESE TERMS
We may update these Terms for future use and orders by publishing a revised version and date. Existing orders remain subject to the Terms agreed when they were placed, unless a change is legally required or agreed with you. If a provision is unenforceable, the remaining provisions continue to apply where legally possible.
CONTACT
Trading name: Uplower
Legal business name: UPLOWER LLC
Registered business address: 30 N Gould St Ste N
Website: https://uplower.com
Email: support@uplower.com